CANCELLATIONS AND REFUNDS

  1. Please contact EVERYDAY NOVEL’s Customer Services online if you wish to cancel your order. As EVERYDAY NOVEL tries to process orders immediately, it may not always be possible to prevent an order from being dispatched. Orders must be available for return within 24hrs from delivery.
  2. Any electronic or mobile product deemed defective must be inspected by an authorized service center appointed by EVERYDAY NOVEL in order to validate its condition before an exchange/refund is given.
  3. If you are not satisfied with the quality of the Product you have purchased, you may call Customer Services and a representative will assess your request for a replacement product, credit or refund of the purchase price,
  4. If EVERYDAY NOVEL has sent you an incorrect Product, please notify Customer Services as soon as possible and they will arrange pickup. If you would like EVERYDAY NOVEL to replace the incorrect Product with the Product you ordered EVERYDAY NOVEL will send you the correct Product as soon as possible. Or alternatively you can visit any of the stores and complete the process there. This cannot be applicable in KSA as many of our customers will be in remote regions such as
  5. Please note that once EVERYDAY NOVEL has dispatched Products to you, you will not be able to cancel the provision of any additional services carried out by EVERYDAY NOVEL at your request (e.g. gift wrapping). As soon as EVERYDAY NOVEL receives notice of your cancellation of a Product, EVERYDAY NOVEL will refund the relevant part of the purchase price for that Product.
  6. Where EVERYDAY NOVEL agrees that the Products can be returned, and in case you paid for your Products with credit card for the value of the Products will be applied to the same credit card; if you paid for your Products with cash on delivery, you will need to visit a EVERYDAY NOVEL megastore to have your refund processed.
  7. EVERYDAY NOVEL reserves the right to refuse to provide a refund for any Products in circumstances where it is clear that the goods have been used (such as, without limitation, having their packaging tampered with or no longer being in original packaging) or where such a refund would be prohibited by law or regulation in any country that could be held to have jurisdiction over that refund.
  8. Some produts are limited per quantity and units. EVERYDAY NOVEL reserves the right to cancel the order and notify the customer that such orders cannot be completed (e.g. iPhones, PlayStation Consoles).